Legal

Privacy policy

Updated 2026-10-21

CharmeDance is a photo-to-video service at charmedance.com. This policy explains what the site handles when you order a Charme Dance template. It is written for the version of the product that does not use accounts.

What you give us

• One or two photos, so we can render the video.
• Your choices: video size, the optional second photo, and the consent confirmation.
• An order id we generate. We do not ask for your name, email, or a password.

Payment data

Payments are taken on Waffo hosted checkout. CharmeDance receives the result of the payment (for example, paid or closed), the amount, and the order identifiers Waffo echoes back. We do not receive your card number, card security code, or full payment credentials. Waffo’s own privacy notice covers what their checkout collects.

What we store, and for how long

The order record, the photos, and the finished MP4 live on the server that is rendering your order. Source photos are deleted after a successful render, and also if checkout is canceled or the payment does not complete. The MP4 from a paid render stays available from the success link so you can download it. That link is the access control: we do not have a separate user account to tie it to.

Server logs may include IP address, browser type, and the time of a request, used to operate and protect the site. We do not sell photos, videos, or order data.

Cookies

The site does not set an advertising cookie and does not run a login session. A payment partner or the host that serves the site may use a strictly necessary cookie of their own during checkout.

Processors

Waffo (Waffo Pancake) processes the payment. When the merchant key is configured, the generation prompt is also sent to Waffo’s prompt scan before a video is rendered. Waffo describes that check as stateless and says it does not keep the prompt text after the response. By default the video is rendered on the same server as the site, and the photos are not sent to a model host. When the server is configured with Kling Motion Control, the primary photo and a reference dance clip are sent to fal.ai (Kuaishou’s Kling model, hosted by fal) to produce the MP4. An optional friend photo is not sent on that path. When the server is configured with Seedance, the photos you uploaded, including a friend photo when you added one, and the reference dance clip are sent to fal.ai (model bytedance/seedance-2.5/reference-to-video, operated with ByteDance’s Seedance model). fal.ai’s privacy notice covers that processing. The API key stays on the CharmeDance server. The file offered for download is silent: the request asks the model not to keep the reference audio, and if a track is still present it is removed before the file is served.

Your data rights

There is no signup and no password. “Account” on CharmeDance means the order record, the photos and MP4 we still hold for it, and the success-page link that opens that order. To exercise a right, email legal@charmedance.com or hello@charmedance.com with the order id and what you want done. We acknowledge the request within 2–5 business days and complete it within 30 days. If a request needs longer, we will say so in that reply.

• Access and review. Ask for a copy of the order record we hold: order id, time, amount, payment result, video size, whether a second photo was included, and whether a finished MP4 is still stored. We do not have a name, email, or card number on the order unless you later send those to us in a support message.
• Correct inaccuracies. If an order record is wrong (for example the payment result or the video size), ask us to correct it. We cannot change the photos inside a file that was already rendered; we can rerun or refund a failed paid render as described in the terms.
• Delete. Ask us to delete the photos, the finished MP4, and the order details we still hold. Source photos are already removed after a successful render and when payment does not complete. We cannot pull back a file you already downloaded or posted.
• Close the order (“account” deletion). The same email closes the access record. After we delete it, the success link stops working. Waffo may keep the payment record it needs for checkout, refunds, and its own legal duties. We may keep a short note of the order id, the amount, and the payment result where tax, accounting, or a dispute requires it.

You can also object to how we use an order record, ask us to restrict that use while a correction or objection is open, or ask for the order record in a portable file. Where the law gives you a right to complain to a data protection authority, you may do that as well.

Children

The service is for adults. Do not upload a photo of anyone under 18. See the acceptable use policy.

Contact

Privacy and data-rights requests: legal@charmedance.com. Order help: hello@charmedance.com. Include the order id.